How do I file a complaint with CenturyLink?
CenturyLink complaints contacts Call Account & Billing Support on 877-837-5738. Visit Customer Care. Call Move, Disconnect or Cancel on 877-803-8414. Follow CenturyLink . Tweet CenturyLink Customer Care.
Why is CenturyLink Internet not working?
Check CenturyLink to see if your firmware is old and needs an update. Check your cables. If the cable you’ve used to connect your modem to your phone jack is frayed or broken, your internet connection won’t work . Replace the cable if you need to or, if it’s been pulled from the jack, plug it back in.
How can I get CenturyLink to lower my bill?
How to Negotiate Your CenturyLink Phone Bill . To start the negotiations, call CenturyLink customer service. Once you reach a real person, say simply, “I’m not happy with the amount I’m paying for my internet service.” If they don’t immediately transfer you to the Loyalty Department ask to be transferred to them.
How do I cancel my Century Link account?
To remove services or close your CenturyLink account , call 800-201-4099 between 8 am – 6 pm, Monday through Friday, or 9 am – 5 pm on Saturday. To remove services or close your CenturyLink account , call 800-244-1111 between 8 am – 6 pm, Monday through Friday.
How do I talk to a real person at CenturyLink?
Call 866-642-0444 7 am – 9 pm (ET) Monday–Friday to speak with a representative. Need help finding service providers in your area? Movearoo can help you find other phone, Internet and TV service providers in your area.
Is CenturyLink a bad company?
Sadly, yes. CenturyLink as a company is off the edge of human, and is beyond fixing. Their internal communication is so flawed and customer service is so bad , that it probably costs the company millions of dollars each year. But they’re making so much money, nobody seems to care.
What do I do if my CenturyLink WiFi isn’t working?
When and how to use the modem’s RESET button Unplug the power cord from the back of the modem. Check to make sure all the lights on the modem are OFF. Wait one full minute. Plug the power cord back into the modem. Wait for the internet light or main status light to turn green. Now try connecting to the internet again.
Why is my CenturyLink Internet so slow all of a sudden?
Common causes of intermittent slow -downs include peak usage times, weather, a weak WiFi signal, virus or malware problems, and issues with your modem /router or computer.
Why is my CenturyLink Internet light blinking red and green?
Internet Light Once the modem is connected to a power source and the CenturyLink network, it will attempt to connect to the internet . If it does, the internet light should turn solid green . If the light is flickering red and green , your modem can’t communicate with the internet .
Does CenturyLink have a senior discount?
No, CenturyLink doesn’t currently offer a senior -specific discount for internet. However, they do offer a Lifeline Program discount to low-income customers that many seniors may qualify for. CenturyLink internet is currently available across 36 states.
How much is CenturyLink per month?
CenturyLink internet packages and pricing
| Package | Price‡ | |
|---|---|---|
| Best fiber plan CenturyLink Fiber Internet | $65/mo .† | View plans |
| Best DSL plan Price for Life 100 Mbps | $49/mo . | View plans |
| DSL Price for Life 15 Mbps | $49/mo . | View plans |
| DSL Price for Life 20 Mbps | $49/mo . | View plans |
What is CenturyLink price for life?
Pricing starts at $45 for $20 Mbps service, up to $65 for 100 Mbps. To qualify for the program, customers must order the service online. They can opt to do a self-installation, or choose professional installation for $99.
Do I need to return my CenturyLink modem?
If you have been leasing your modem from CenturyLink , you must pack and return your modem within 30 days from the date you cancel your service. If you do not, you will be responsible for the full retail cost of the equipment.
How much does it cost to cancel CenturyLink Internet?
How much are cancellation fees?
| Company | Fee | Cancellation contact # |
|---|---|---|
| CenturyLink | $200 (24-month term) or $300 (36-month term) | 1 (800) 244-1111 |
| Spectrum | $0 or $75 if you have Price Guarantee package | 1 (877) 906-9121 |
| Comcast Xfinity | $10 per month remaining on contract | 1 (800) 934-6489 |
| Cox | Up to $120 | 1 (866) 961-0027 |
Can I put my CenturyLink account on hold?
To put your account on hold , call 800-531-5000. When prompted, say “suspend services,” and follow the instructions.